For referral partners
Discharge planners, case managers, patient advocates, social workers and care coordinators. Here is how to refer a client to Monarch, and what to expect from us.
What we provide
Non-medical personal care in the client's home in the Dallas-Fort Worth area: bathing, dressing, toileting, mobility help, meals, light housekeeping, errands, escort to appointments and companionship. We do not provide skilled nursing or therapy.
How to refer
- Contact us. Call (682) 200-9125 or use the request form and choose "A client (I am a professional)." Send the client's first name, your contact details, the city or ZIP, the help needed, and how care will be paid for.
- We acknowledge it the same business day.
- We call you, and we speak with the client or their representative. The client or representative must agree to the referral.
- Free in-home assessment, usually within 24 to 48 hours of that conversation. We then tell you whether we can staff the case and when.
- We keep you informed. Confirmation when care starts, and notice of any significant change.
Payment, said plainly
Private pay
Hourly rates are quoted on the first call and confirmed in writing before care begins.
Long-term care insurance and VA
We can work with these families on paperwork. Ask us about your client's situation.
Texas Medicaid (STAR+PLUS)
The client's health plan authorizes services and hours. Ask which health plans we are currently contracted with before you refer, and we will tell you honestly.
Please keep it minimal. Do not send medical details, Social Security numbers or Medicaid IDs by ordinary email or through the website form. We gather what we need at the assessment, with the client's agreement.
Languages
Tell us the client's preferred language. We will do our best to match a caregiver who speaks it, and we can arrange an interpreter for the assessment.
Monarch Care Services LLC is licensed by Texas Health and Human Services (HCSSA #025260).